Wc3connect unable to login/error

Technical Support topics will be moved here when they are Resolved.

Moderators: Oversight Staff, Processing Staff

Pawling
Basic Tree
Posts: 4
Joined: Fri Oct 12, 2018 7:00 pm
Has thanked: 1 time

Wc3connect unable to login/error

Postby Pawling » Mon Oct 15, 2018 5:29 pm

this is after the update
I am unable to sign in with Wc3connect.
I did reset password but can only log in to forum.
Running it as admin , tried restarting...several times

I get error: login username/password is incorrect

uakf.b
Staff Department
Posts: 7829
Joined: Sun Apr 08, 2012 10:37 pm
Has thanked: 8 times
Been thanked: 125 times

Re: Wc3connect unable to login/error

Postby uakf.b » Mon Oct 15, 2018 6:48 pm

@Pawling the WC3Connect account is separate from your forum account. So, resetting password on the forum won't reset WC3Connect account password. Right now, there is also no way to change your password. But, you should be able to login with whatever password you had on October 14th.

I can also copy the password hash for your forum account to your WC3Connect account so you can login with the new password. Let me know if that is desired.
dWFrZi5i -- 'cause I'm cool like Agreements

Pawling
Basic Tree
Posts: 4
Joined: Fri Oct 12, 2018 7:00 pm
Has thanked: 1 time

Re: Wc3connect unable to login/error

Postby Pawling » Tue Oct 16, 2018 6:48 pm

@uakf.b The problem is that i forgot whatever my password was.

if you could match the password, that would be great

uakf.b
Staff Department
Posts: 7829
Joined: Sun Apr 08, 2012 10:37 pm
Has thanked: 8 times
Been thanked: 125 times

Re: Wc3connect unable to login/error

Postby uakf.b » Tue Oct 16, 2018 6:54 pm

These users thanked the author uakf.b for the post:
Pawling (Tue Oct 16, 2018 6:56 pm)
dWFrZi5i -- 'cause I'm cool like Agreements

User avatar
Quetra
Protector of Nature
Posts: 4775
Joined: Sun Oct 19, 2014 7:11 pm
Has thanked: 12 times
Been thanked: 49 times

Re: Wc3connect unable to login/error

Postby Quetra » Thu Nov 15, 2018 11:03 pm

Processing


Return to “Processed Support Cases”

Who is online

Users browsing this forum: No registered users and 41 guests