ClanEnterprise is down for last couple days in East Server

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taywon2
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ClanEnterprise is down for last couple days in East Server

Postby taywon2 » Fri Dec 29, 2017 11:45 pm

Hello Admins,

I was trying to swap my stats (id: HowDidI_kr) at the East server to the West server and noticed that I have to validate my account via whispering ClanEnterprise. However, I wasn't able to do this since ClanEnterprise wasn't logged in for last couple days. When will ClanEnterprise go on online? -- wait, can admin swap my stats ?

Thanks in-advance! Happy Holiday!!

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FalenGa
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Re: ClanEnterprise is down for last couple days in East Server

Postby FalenGa » Fri Dec 29, 2017 11:51 pm

Hello @taywon2 ,

Thank you for reporting this to us. We are currently aware of the issue, and it's on the to-do list.

There is no ETA on the fix, however. It's holiday season, low activity, etc. We hope you understand.

We do not usually swap/reset stats, as users can do that themselves. However, in cases like this, we do make exceptions.

Please let us know the "source" and "target" accounts, and the game genre.

taywon2
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Re: ClanEnterprise is down for last couple days in East Server

Postby taywon2 » Sat Dec 30, 2017 12:29 am

Hi @FalenGa,

I appreciate for your kindness. Here is the things you asked:
source: HowDidi_kr (east)
target: howdidi_kr (west)

Thank you so much for your help! :)
Happy holiday!

Best,

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FalenGa
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Re: ClanEnterprise is down for last couple days in East Server

Postby FalenGa » Sat Dec 30, 2017 12:46 am

Code: Select all

Transferred stats from howdidi_kr@useast.battle.net to howdidi_kr@uswest.battle.net (dota). No merge performed (target didn't have stats). Old source: {1623.47, 376, 242, 134, 3566, 2390, 34212, 2242, 4049, 12230, 474, 272, 0}.


I have also validated both accounts ( howdidi_kr@useast.battle.net & howdidi_kr@uswest.battle.net ) under your forum username ( taywon2 ).

Happy holidays to you, too, @taywon2 !


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